Navigating Loss: How to Inform Chewy About the Passing of Your Beloved Pet

Navigating Loss: How to Inform Chewy About the Passing of Your Beloved Pet

Losing a pet is an incredibly emotional and heart-wrenching experience. They’re not just animals; they’re cherished members of our families. During such times, reaching out to companies like Chewy to inform them about your pet’s passing might be necessary to update subscriptions, halt deliveries, and more. In this article, we’ll guide you through the process of letting Chewy know about the loss of your furry friend with empathy and understanding.

There are 8 Process to  Inform Chewy About the Passing of Your Beloved Pet

A Grieving Pet Parent’s Dilemma: Why Contact Chewy?

Chewy is a popular online pet store that provides a range of products to cater to your pet’s needs. Whether it’s food, treats, toys, or accessories, Chewy is known for its personalized services. However, when a pet crosses the rainbow bridge, their favorite products are no longer needed. Informing Chewy helps you to prevent unwanted deliveries and adjustments to your subscription.

Give Yourself Time to Grieve: No Rush

Grieving is a unique and personal journey. It’s essential to give yourself the time and space you need to come to terms with your pet’s passing. There’s no fixed timeline for when you should inform Chewy, so take your time.

Updating Your Chewy Account

When you’re ready, log in to your Chewy account. Navigate to the “Account” section, where you’ll find your pet’s information, including their name, breed, and favorite products. This is also where you can manage your subscriptions.

Reach Out via Customer Support

Chewy’s customer support team is known for its understanding and compassion. You can choose to reach out to them via phone or email, whichever you find more comfortable. Explain the situation and provide the necessary details, such as your account information and your pet’s name.

Adjusting Subscriptions and Orders

Chewy’s subscription service is designed to make your life easier, but during this difficult time, it’s essential to adjust your subscription accordingly. Let the customer support team know that you would like to pause, modify, or cancel your subscription.

Consider Sharing Memories

Chewy’s staff empathizes with pet parents and often appreciates hearing about the pets that have passed. If you’re comfortable, consider sharing a fond memory or a photo of your pet. It could create a connection beyond the transactional aspect.

Support from Chewy

Chewy understands the deep bond between humans and their pets. They may send a message of condolences or a small gesture to show their support. While it may not replace the void left by your pet’s passing, it can be comforting to know that the company cares.

Remembering Your Pet

As you navigate this challenging time, consider ways to honor your pet’s memory. Create a tribute or memorial for them, donate to an animal charity in their name, or plant a tree or flower in their memory. These acts can help you find solace and keep your pet’s memory alive.


How do I let Chewy know that my pet has passed away?

To inform Chewy about the passing of your beloved pet, you can reach out to their customer support team. Log in to your Chewy account, navigate to the “Account” section, and look for the contact information or customer support options. You can choose to contact them via phone or email. Explain the situation and provide your account details and your pet’s name. Chewy’s compassionate customer support team will guide you through the process of adjusting your subscriptions and orders with sensitivity.

What information should I provide when letting Chewy know about my pet’s passing?

When reaching out to Chewy, it’s helpful to provide your account information, including your name and contact details associated with the account. Additionally, provide your pet’s name and any other relevant information that might help identify your account. Sharing the date of your pet’s passing could also assist them in making the necessary adjustments to your subscriptions. Remember, Chewy’s team understands the emotional difficulty of this situation and will handle your request with care.

Can I expect any additional support or gestures from Chewy after informing them about my pet’s passing?

Chewy’s customer support team is known for their empathy and understanding. While they cannot replace the loss of your pet, they may express their condolences or provide a small gesture to show their support. Some pet owners have received heartfelt messages or tokens of sympathy from Chewy’s staff. The company recognizes the bond between pets and their owners and aims to offer comfort during this challenging time. Your experience may vary, but rest assured that Chewy’s team is there to assist you in a sensitive and caring manner.


Losing a pet is never easy, and the process of informing companies like Chewy can add to the emotional burden. However, remember that Chewy’s customer support team is there to assist you with compassion and understanding. Take the steps at your own pace, and remember that your pet’s memory will always be cherished, even in the world of pet supply subscriptions.

Thomas Walker

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